Shop Help
Help and Advice
Sometimes it’s hard to know what products and technology to choose.
We are here to help.
Our handy video guides provide some useful tips and advice on selecting the best products for your lifestyle, demonstrating how the products work, and hearing from some people who already make great use of the products. Check out all the guides below.
If you’d prefer to have a chat to someone who knows low vision technology, that’s ok too. We’re more than just an online shop.
From our Adelaide headquarters, our Assistive Technology team and Allied Health professionals, can provide recommendations on the right technology for your needs.
Frequently Asked Questions
What payment methods do you accept?
We accept all major Credit Cards, Paypal, Applepay and Google Pay (on supported devices)
How long will my order take to arrive?
Orders are usually processed within 1–2 business days. Delivery times vary depending on your location but typically range from 3–7 business days for standard shipping.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email so you can monitor its progress.
What is your return policy?
We offer hassle-free returns within 30 days of delivery for most items. Products must be unused and in their original packaging. Please see our Policy page for full details.
Do you ship internationally?
No, we currently ship within Australia only. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at [email protected]. We’ll do our best to assist before the order is processed.