Advocacy Policy

At See Differently, we are committed to providing you with high-quality support and services. We understand that, from time to time, you may choose to use an advocate to help you express your wishes, protect your rights, and negotiate on your behalf.

What is Advocacy?

Advocacy means having someone you trust who acts only in your best interests support you to understand information, explore your options, and communicate your choices. Your advocate can be a family member, friend, carer, or an independent advocacy professional.

When You Might Use Advocacy

You may wish to use an advocate to:

• Discuss or review your care plan or assessments
• Help with complaints or concerns
• Understand service agreements or changes to your support
• Attend meetings or communicate with our staff
• Make sure your rights and preferences are heard and respected

Your Rights

• You have the right to choose your own advocate.
• You may change your advocate at any time.
• You can meet or speak with your advocate privately.
• Your advocate will be treated with the same respect as you.

Our Commitment

We will:

• Work cooperatively with any advocate you nominate
• Provide them with the information needed to support you (with your consent)
• Keep all discussions with your advocate confidential, unless required by law to share information
• Offer advocacy information in accessible formats such as large print, braille, audio, or easy read

How to Access Advocacy

You can:

• Speak to any See Differently staff member
• Call us on 1300 944 306
• Email us at [email protected]

Feedback

We welcome feedback on your advocacy experience so we can continue improving how we support you.