Privacy Statement

See Differently is committed to protecting the privacy and confidentiality of personal information in accordance with:

• Privacy Act 1988 (Cth) (“Act”), including the Australian Privacy Principles (APPs)
• Information Sharing Guidelines (ISG) for children, young people, and adults
• NDIS Practice Standards and NDIS Code of Conduct
• Aged Care Quality Standards and the Charter of Aged Care Rights
• Relevant legislation and contractual obligations under all funding streams, including Disability, Veteran’s Affairs, Employment Services, and privately funded programs.

This policy explains our obligations and practices regarding the collection, use, storage, and disclosure of personal information for all clients and customers across every service.

 

Scope

This Privacy Policy applies to all individuals, including children, young people, and adults, who engage with See Differently and provide personal information, including NDIS participants, Aged Care, Department of Veterans’ Affairs clients, and other service recipients.
It covers information obtained through various channels, including our website, applications, program services, and other interactions.

 

Anonymity and Pseudonymity

Individuals may choose to interact with us anonymously or by using a pseudonym. However, in some circumstances, we may be unable to provide certain services without identifying information.

 

Collection of Personal Information

We will only collect personal information that is reasonably necessary for:

• Provision of our services
• Complying with regulatory and legal obligations
• Conducting business operations

Personal information may be collected directly from individuals or from authorised third parties. The types of personal information we collect may include, but are not limited to:

• Names, addresses, and contact details
• Date of birth and age
• Health and medical information
• Government issued identification information
• Consent forms and service agreements
• Financial and payment information (if applicable)

 

Unsolicited Information

If we receive personal information we did not request, we will determine whether it could have been collected lawfully. If not, we will securely destroy or deidentify it as soon as practicable.

 

Use of Personal Information

We may use personal information for:

• Delivering requested services and support
• Complying with legal and regulatory obligations
• Improving and enhancing our services
• Communicating with individuals regarding their inquiries, feedback, or complaints
• Conducting research and analysis for program evaluation and quality improvement

 

Storage and Security of Personal Information

We take all reasonable steps to ensure that personal information is securely stored and protected from unauthorised access, loss, misuse, or disclosure. This includes:

• Appropriate security measures including physical, electronic, and managerial safeguards
• We do not send personal information overseas

Retention and Disposal – Personal information will be retained for the minimum time required by law (typically 7 years after service delivery ends, or longer if required), after which it will be securely destroyed or deidentified.

 

Disclosure of Personal Information

We may disclose personal information to authorised third parties for the purposes stated in this policy, including:

• Government agencies and regulatory bodies as required by law
• Service providers and contractors who assist in delivering our services
• Medical professionals and healthcare providers for health-related services
• Authorised individuals or organisations with consent from the individual

 

Access and Correction of Personal Information

Individuals have the right to access and request correction of their personal information held by us. Requests for access or correction should be submitted in writing to our Privacy Officer. We will respond to such requests within a reasonable timeframe and in accordance with the requirements of the Act.

 

Complaints and/or Concerns

If individuals have concerns or believe their privacy rights have been violated, they can submit a complaint to our Privacy Officer. We will promptly investigate and address all complaints in accordance with our internal procedures and legal obligations.
If unresolved, you may contact:

• Office of the Australian Information Commissioner (OAIC)
• NDIS Quality and Safeguards Commission (for NDIS related matters)
• Aged Care Quality and Safety Commission (for Aged Care matters)
• Other relevant sector regulators

 

Updates to the Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or industry standards. The most recent version will be made available on our website or upon request.

 

Contact Information

Privacy Officer
See Differently
11 Blacks Rd, Gilles Plains, SA
Email: [email protected]
Phone: 1300 944 306

By implementing and adhering to this Privacy Policy, See Differently demonstrates its commitment to respecting privacy and protecting the personal information of all clients across every service and funding stream. Our practices align with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and all other relevant sector-specific laws and standards.