Shopping Terms & Conditions

Donations and Sales Terms and Conditions

At See Differently, we are committed to providing you with high quality products in a timely manner. We take our obligations and your rights under the Australian Consumer Law seriously and set out below the terms and conditions for our dealings with you (Terms).

These Terms apply to all sales of Products by us. By placing an Order, you agree to the version of these Terms current at the time your Order is placed. Please review these Terms when placing an order as we may change these Terms from time to time without providing notice to you.

Our Website contains general information about the Products we sell which does not take into account your specific circumstances or medical requirements. If you are unsure about which product might meet your needs, please contact our experienced Assistive Technology team, who will be happy to provide you with assistance for you to choose the Product that best suits your needs.

Our Assistive Technology team cannot provide you with advice about your health or the effectiveness of our Products. However, we can help connect you with one of our health professionals who can provide you with advice. You should always consult a medical professional to check if the Product is right for you.

 

Definitions and General Terms

• “We”, “us”, “our” refers to Royal Society for the Blind of South Australia Inc trading as See Differently with the Royal Society for the Blind ABN 37 680 837 839.
• “Your” and “you” refers to any individual or entity purchasing products from us.
• “Products” refers to our range of assistive technology items, mobility aids, and other items sold by us.
• “Order” refers to a request by you to purchase Products from us.
• Website refers to the online store on our website available at https://seedifferently.org.au/.

 

Donations

As a not for profit, we rely heavily on donations from our community and corporate partners. You can make a one-off donation on our website. You can also become a regular giver to support our Puppy Program, with any recurring donations subject to a separate set of terms. When you make a donation using our Website, your payment will be made through a secure payment gateway. We will issue you with a receipt for your donation. Donations that are over $2 and genuine gifts may be tax deductible. If you make a mistake with your donation, please contact us.

Your donation details and contact information will be stored. Your credit card details are not stored. When you make a donation, we may contact you about See Differently and you are able to opt out of email communication if you choose to. Please refer to our Privacy Statement on our website for more information.

 

Product Ordering and Payment

You can place an Order with us via our Website, by phone or by email. Some Products are also available in person at one of our store locations. You must make payment in full at the time of placing your Order, unless otherwise agreed. If you do not receive an order confirmation within 24 hours of placing an Order, please contact us.

Product descriptions are provided by the supplier or manufacturer and may change from time to time. Although we use all efforts to make sure the Website is accurate, Products may differ from the images and descriptions shown. Please contact us if you have any concerns.

If we cannot fulfil any part of your Order, we will contact you. Otherwise, once we have accepted and fulfilled your Order, we will send you a confirmation email that the Order has been shipped.

Accepted payment methods include credit card, debit card, direct bank transfer, or any other method specified by us. Unless otherwise stated, all prices for Products:

• are in Australian Dollars;
• include GST (where applicable); and
• exclude shipping and delivery changes (to be calculated at checkout).

 

Shipping and Delivery

We will endeavour to dispatch confirmed Orders within 5 business days. Delivery times will vary based on the requested delivery location and available courier services. We want you to receive your Products as soon as possible, however we are not able to guarantee when your Products will be delivered. Delivery delays may be caused by our delivery partners or events beyond our control.

 

Returns and Refunds

In accordance with the Australian Consumer Law:

• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
• You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you want to exchange or return a Product that is damaged or faulty, please contact us with proof of purchase. If the Product failure is minor, we will either issue replacement Products, repair the Product, or offer you a refund, at our choice. Subject to any guarantees under the Australian Consumer Law, we may reject a refund if the failure was caused by misuse of the Product.

We do not offer refunds if you change your mind. In exceptional circumstances, we may offer a refund or exchange where we are not required to do so at law or by these terms, but any such instances will be at our discretion.

 

Manufacturer Warranties

Products we sell you may come with warranties offered by the manufacturer. Manufacturer warranties are in addition to any rights you have at law, including under the Australian Consumer Law.

• The details of any manufacturer warranties that apply to Products, including any conditions, are made available by the manufacturer.
• If the Product you purchased from us is covered by a manufacturer warranty, we can assist you in making the warranty claim.
• All warranty claims must meet the conditions specified by the manufacturer and include the information required by the manufacturer (for example, proof that you have purchased the Product from us).
• Warranties may not cover normal wear and tear, misuse or damage occurring after delivery.

 

Privacy

We respect your privacy and we handle your personal information in accordance with relevant Australian privacy laws. Please refer to our Privacy Statement on our website for more information on how we deal with your personal information.

 

Legal

These Terms are governed by the laws of South Australia and any disputes shall be resolved in the courts of South Australia.

 

Contact

For further inquiries, please contact us at:

• Email: [email protected]
• Phone: 1300 944 306