Cancellation Policy

At See Differently, we want you to benefit from all scheduled appointments with us so we can help you achieve your goals.

Our cancellation fees are in alignment with the current NDIS Price Guide, and cancellations with less than 24 hours’ notice will incur a cancellation fee.

We are able to recover a cancellation fee of up to 100% of the cost of the scheduled service from your plan in the following circumstances:

• If your appointment has been cancelled at short notice (less than 24 hours’ notice)
• If you do not attend a scheduled appointment without providing notice
• If you do not show up for a scheduled appointment within a reasonable time

If you repeatedly cancel or do not attend scheduled appointments, this may result in a loss of your regular appointment times or suspension of services. The placement in the current service may be discontinued and the relevant See Differently staff will contact the client to discuss what services may be more appropriate at this time and or how else See Differently can be of assistance.

We will make reasonable efforts to make individual arrangements with you to minimise cancelled or missed appointments.

If our employee has to cancel or reschedule an appointment with you, we will provide you with as much notice as possible and you will not be charged a cancellation fee.

How to cancel your appointment?

To cancel or reschedule an appointment with us, please call us on 1300 944 306.